Freeware Downloads for "Improve Customer Service Letter"
- Boldchat Operator Client .NET
- License: Freeware

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites..
- Platform: Windows
- Publisher: Bravestorm, LLC
- Date: 25-07-2006
- Size: 4627 KB
- LiveChat
- License: Freeware

LiveChat is an easy to use yet powerful live chat and help desk software for customer service and online sales. It opens up a direct communication channel so you can respond to customers\' questions and concerns quicker, right from the website. You can also identify and engage with the best prospects and regular customers as they come by. With LiveChat, you know which page your customer is currently viewing. Using this information, you can personalize each chat session and provide more information about products.
- Platform: Android
- Publisher: LiveChat
- Date: 24-05-2017
- Size: 4000 KB
- Boldchat
- License: Freeware

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, click-to-call visitors to click-to-call and and initiate pro-active chats with visitors. Used by over 11,000 active websites. Live Chat Software Live Chat Support Business Chat Software | BoldChat.
- Platform: Windows
- Publisher: Bold Software, LLC
- Date: 24-02-2011
- Size: 7139 KB
- Cherwell Mobile
- License: Freeware

For organizations that strive to improve customer service, automate business processes, provide customer self-service, and deliver IT service management, Cherwell Software provides Cherwell Mobile™. Cherwell Mobile is a mobile app intended to be used only in conjunction with Cherwell Service Management® (CSM) version 4.60b or higher. Please don't download this app if you do not use Cherwell Service Management!
As a CSM customer, get secure access to your ITSM data on the move, enabling real-time access to business-critical information directly from mobile devices.
- Platform: Android 4.x
- Publisher: Cherwell Software, LLC
- Date: 05-02-2015
- Size: 1843 KB
- ManageEngine SupportCenter Plus
- License: Freeware

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
- Platform: Linux, Windows
- Publisher: AdventNet Inc
- Date: 05-11-2007
- Size: 32060 KB
- LiveHelpNow
- License: Freeware

So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a website the difficulty is solved as visitors may now reach out for assistance, initiate a chat conversation with website agent and promptly find help they are requiring. Website comes alive with chat, responses to customers' questions are sent without delay by website operators, guests are happy and company is happy too.
- Platform: Mac, Windows
- Publisher: LiveHelpNow, Inc
- Date: 28-09-2009
- Size: 1915 KB
- Customer Service Management Software
- License: Freeware

Our Customer Service Management Software is a Microsoft® Access® based database application design for customer service work order management. If your business involves installation, maintenance and service of equipment, then this database software may be perfect for you. This software will help you manage customer calls, create the customer service case, recording all the case activities, bill per service, parts and material bill, warranty bills and payment records. It also will come with the customer's information management feature which will help you record all your customer information.
- Platform: Windows
- Publisher: Business Database Builder
- Date: 25-03-2011
- Size: 90 KB
- Helprace
- License: Freeware

Helprace is a cloud-based web application that allows your business to reach new heights in customer service. Helprace features a help desk that's integrated with a customer-centric community and knowledge base. The help desk is packed with innovative features such as canned replies and ticket routing to streamline productivity. Once your team gets bigger, you can collaborate using private notes and and track how well your team is performing with SLA (service level agreements). The community allows you to understand your customers every step of the way.
- Platform: Not Applicable
- Publisher: Helprace
- Date: 06-09-2015
- Firstcry Customer Service
- License: Freeware

FirstCry Customer Service App is first of its kind in the ecommerce domain. The app helps customers to:
- Raise issues around our product or service
- Track the responses from the our care team
- Check the status of the orders placed with us
- Receive call from our care team and much more.
- Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x
- Publisher: FirstCry.com
- Date: 21-01-2015
- Size: 1024 KB
- Falcon Customer Service
- License: Freeware

New app puts Falcon Customer Service at Operators’ fingertips: Falcon Customer Service has launched a new app for mobile and tablet users: The Falcon Customer Service app puts global resources at users’ fingertips, and offers instant touch-call features for its AOG Hotlines, Technical Center, Spares, Field Service, and more.
The app is compatible with the iPhone®, iPad® and Android™ phones and tablets. Development for use with Windows® phones and tablets is currently in progress. The team responsible for development of the app plans to update it regularly and continually enhance its content and capabilities.
- Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x
- Publisher: Dassault Falconjet Corp.
- Date: 29-05-2014
- Size: 10240 KB
- WeLive Online Support
- License: Freeware

WeLive is an open-source, simple-using, advanced, professional Web Online Support (Online Customer Service). An Online Support base on PHP + MySQL + Ajax technology; Installed in user's server or virtual host....
- Platform: WinOther
- Publisher: bluedream8
- Date:
- Size: 204 KB
- Antioch PD Mobile
- License: Freeware

The Antioch Police Department is dedicated to building strong relationships and partnering with the
community in order to improve public safety. The men and women of this department are committed
to high quality customer service, embracing technology and social media to maintain transparency and
provide valuable and timely information.
The Antioch Police Department is proud to present the Antioch PD mobile application. This application
is free to the public and gives you access to the latest news, photos, videos, events, alerts, and crime
information no matter where you are.
- Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x
- Publisher: Antioch Police Department
- Date: 05-11-2014
- Size: 5836 KB
- OnlineAVL2
- License: Freeware

PLEASE NOTE YOU WILL NEED TO CONTACT NAVMAN WIRELESS SUPPORT TO ENABLE YOUR ACCOUNT FOR ACCESS.
Businesses that use Navman Wireless to manage their vehicles are able to reduce costs, improve productivity and provide outstanding customer service. OnlineAVL2 is our industry-leading GPS fleet management application which provides insight into where your vehicles are, what they are doing and lets you easily and cost effectively communicate with your mobile workforce.
Whether you're in the office, on the road or in the field, we provide you with the fleet intelligence you need, 24x7, directly to your smartphone or tablet.
- Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x
- Publisher: Navman Wireless North America LP
- Date: 09-04-2014
- Size: 41 KB
- SmarterStats
- License: Freeware

Improve your web site through extensive statistic reporting. FREE version includes visitor tracking, geographics, and over 135 reports! Works through a web browser so you can get your web site statistics from anywhere! Log analyzer for IIS, Apache and more. SmarterStats can process logs locally or through FTP at regular intervals. FREE version has no time limit constraints. Runs on Windows XP (Home or Pro), Windows 2000, or Windows 2003! SmarterStats is the perfect tool for marketing and advertising looking to get the most out of their web site.
- Platform: Windows
- Publisher: SmarterTools Inc.
- Date: 14-10-2009
- Size: 36106 KB
- LigneDirecte Basic
- License: Freeware

LigneDirecte Basic - Customer service for your website, interact in real-time with your clients Ligne Directe will enable you to interact in real-time with the visitors of your website. Features include inviting someone on your website to chat with you, chatting with simultaneous visitors, the ability to co-browse the web with the visitor and to chat between operators. The application will add a human touch to your website and improve your customer and support services. The basic version (in English and French) will allow you to instantly see and chat simultaneously with different visitors.
- Platform: WinOther
- Publisher: talentsoft.com
- Date: 29-6-2009
- Size: 276 KB
- Querybot Web Knowledgebase/Interactive FAQ
- License: Freeware

Querybot is an interactive FAQ/Knowledgebase system that be answering your customers' questions in less than an hour. Querybot acts as your 24 by 7 customer service front line. It instantly answers repetitive questions, while forwarding unresolved issues to you by email. The system records all questions asked and gives you detailed usage statistics so you know exactly what your customers are asking. The system is designed to improve over time as new customer questions are recorded and resolved. Querybot requires absolutely no programming, software installation or working with scripts.
- Platform: Misc Scripts
- Publisher: querybot.com
- Date: 27-01-2011
- Web-based CSM Software
- License: Freeware

This is a Access 2010 web-based Customer Service Management Software. It designs for customer service work order management. If your business involves installation, maintenance and service of equipment this database software may be perfect for you. This software helps you from 4 different angles: service case management, knowledge base management, customer management and service time tracking. The key features of this aoftware are: •Generate and manage the master work order (cases) list, provide activities cases list and real time cases dashboard.
- Platform: Windows
- Publisher: Business Database Builder
- Date: 08-06-2012
- Size: 90 KB
- iKode Service Desk X
- License: Freeware

iKode Service Desk X is an easy to use and web based customer service software and service management software. It streamlines customer service communication with tickets, a knowledge and more. iKode Service Desk X can be used to resolve IT issues by ITSM work flows that keeps your company organized, efficient and provide excellent customer service!.
- Platform: WinOther
- Publisher: service-management-software.org
- Date: 22-10-2012
- Size: 2962 KB
- RealMetrics Client - VPS Hosting
- License: Freeware

RealMetrics performs over 110,000 tests per day against real accounts established with VPS hosting providers to publish objective reports daily. Review the reliability, speed, and customers service performance of the top VPS hosting providers..
- Platform: Windows
- Publisher: realmetrics.com
- Date:
- Size: 4055 KB
- Yebhi Mobile Shopping
- License: Freeware

Shop Yebhi’s fantastic collections in Shoes, Clothing, Home, Watches, Innerwear, Eyewear, Electronics, Toys & Games, Jewelry, Bags and more. With the best prices, largest selections and excellent customer service, Yebhi.com is your biggest online shopping destination.
With the official Yebhi.com app for Android, you can:
- Browse/ Search our extensive collections easily with a few taps and swipes
- Complete shopping transactions effortlessly
- Tap to zoom into images
- Choose from a wide range of payment modes
- Clean, efficient and fresh user experience
We want to hear from you! Your feedback is critical as we improve the shopping experience.
- Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x
- Publisher: Yebhi
- Date: 10-03-2014
- Size: 602 KB
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