Freeware Downloads for "Avaya Call Center Call Flow Guide"

This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ?help desk?application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.

This free call center help desk like application is designed to allow the tracking of support calls in an information technology or non-technology department. The call center supports a wide rang of features, including a knowledgebase, and ticket status. The software uses ether an M.S. Access backend or MySQL backend, and is very easy to install. No coding knowledge is required..

  • Platform: Scripts, Asp
  • Publisher: aspcallcenter
  • Date: 23-06-2011

Voicent\'s Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. Automatically save and manage Customer Opt-Out and Contact Preferences Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use..

  • Platform: Scripts, PHP
  • Publisher: Alan
  • Date: 08-02-2013
  • Size: 31 KB

Call Center Reloaded is an excellent free web based call center. This software is written in php and uses a MySQL backend. The free call center software i-much like a help desk?was written in order to allow small to medium size call centers to document and priorities inbound calls. C.C.R. features call center users, including managers, technicians and special access technicians. The Call Center Software also has an easy installation wizard, which allows the installer minimal knowledge of PHP and MySql.

Call Center Software Free , Info Call Center to support your business customer support needs. This free Customer Support Info Call Center Software allows users to submit call center tickets, and call center staff to review and respond to calls. Quickly log support calls to the customer support database. Call Center Software can be used to improve the efficience of any department of organization. Please visit our web site for info call center screen shots, software. The callcenter can be used on almost any server configuration, try it now.

This Gui Element is used by Voicent Call Center Manager to track and update statistics..

  • Platform: Windows
  • Publisher: voicent.com
  • Date: 13-10-2012
  • Size: 113 KB

HOGO is a contact center and transaction processing services provider different kind of services like Search Engine Optimization services at affordable costs Internet Marketing, Call Center Services all over the world
Call Center Services & Recruitment Proce License - Public Domain.

  • Platform: Windows
  • Publisher: Hogoworld
  • Date:

call center solution is an application that groups together 3 software open source: a CRM (Sugarcrm), a software of management of tickets (OTRS) and a platform of telephone communication (Asterisk)
call center solutin License - Public Domain.

Orca is a web based call center platform written in PHP 5 / Javascript using the Zend Framework, JQuery and Asterisk, utilizing these frameworks will allow for a more reliable platform and focus can be placed on innovation and not re-creation.
Orca Call Center Platform License - MIT License.

  • Platform: Windows
  • Publisher: Orcaccp
  • Date:

The project's purpose is allow supervise a call center based on the Asterik PBX allowing generate reports about call center activity, e.g. agents activity, taken calls, lost calls. All this through web-interfase interfase written in PHP.
Manager Call Center over Asterisk License - GNU General Public License (GPL).

cc-Modeler Lite is the ultimate Erlang C tool - it simplifies the modeling and analysis of call center
staffing requirements and service performance. It uses the industry-standard Erlang C traffic model.

cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators.

cc-Modeler's Erlang C calculations take the guesswork out of agent performance - the time taken to answer calls (ASA), the amount of time taken to resolve the callers requirement, how efficiently agents are utilized etc.

  • Platform: Windows
  • Publisher: KoolToolz.com
  • Date:
  • Size: 15708 KB

Using TSAPI library, the auto greeting server barge in an asterisk extension which then plays a greeting message for an agent. The integration work enables auto greeting function for a call center.
Call Center Auto Greeting Server License - Other License.

  • Platform: Windows
  • Publisher: Autogreeting
  • Date:
  • Size: 448 KB

Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same. Some of them are: 1. Too many customers calling at the same time. 2. Customers calling at non-operational hours. 3. You are in an important business meeting. Now what are the options that you have as a business owner? 1. Have an answering machine or voice mail to greet your customers. 2. Hire more people in your office to attend inbound calls.

This monitoring server uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation.
Displays abandoned calls of monitored VDN , Displays short duration calls of monitored VDN, Stores abandon and short duration call data in MySQL or MSSQL database, Calculates moving average of abandon and short duration call rate
Abandon Call Monitoring Tool License - Other License.

  • Platform: Windows
  • Publisher: Callaban
  • Date:
  • Size: 453 KB

Call Alert! - Free Caller ID software for your modem with Talking Call Alert and Call Block You have no doubt wished you could be aware on who is calling without the need to pick up the phone and answer a call.Call Alert! enables your PC to recognize the caller without the need to answer. Call Alert! employs Caller ID service provided by your phone company, alerting you immediately when a new call arrives. Call Alert! notifies you of the call details unobtrusively by displaying a graphical tool-tip in the Windows taskbar, near the system clock.

  • Platform: Windows
  • Publisher: ivrsoft.com
  • Date: 26-6-2009
  • Size: 540 KB

Svarog is a real time web based call center which is based on AsteriskPBX, including technologies such as portlets, ajax (DWR/Dojo), jsf (MyFaces) and SpringFramework.
Svarog Call Contact Center License - GNU General Public License (GPL).

  • Platform: Windows
  • Publisher: Svarog
  • Date:
  • Size: 91 KB

toll free queuing allows your call center or inbound application to be able to handle enormous amounts of inbound toll free or DID calls
Toll Free Call Queuing License - Academic Free License (AFL).

A complete contact center solution for the Asterisk PBX, capable of handling inbound and outbound campaigns. Provides an agent toolbar for CTI. For managers an admin panel controls every aspect of the call center. Stunning historical and realtime stats.
AACC - Asterisk Advanced Call Center License - GNU General Public License (GPL).

AliveChat 3.0 Beta is a FREEWARE which allows you to connect with your web site visitors in real-time via a browser-based chat interface. The application is 100% hosted by WebsiteAlive's data centres, so there is nothing to download and install. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, site metrics and performance analysis tools, operator to operator chatroom, typing indicator, departments, automatic call distribution, and hotkeys (saved phrases and urls).

  • Platform: Windows, Linux, Mac
  • Publisher: WebsiteAlive
  • Date: 01-09-2004
  • Size: 12 KB

Avaya Call Center Call Flow Guide: Freeware | All


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