Freeware Downloads for "Avaya Call Center Call Flow Guide"
- Call Center help desk style application - Free
- License: Freeware
This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ?help desk?application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.
- Platform: Scripts, Asp
- Publisher: asp-callcenter.com
- Date: 25-04-2011
- Call Center Reloaded ASP
- License: Freeware
This free call center help desk like application is designed to allow the tracking of support calls in an information technology or non-technology department. The call center supports a wide rang of features, including a knowledgebase, and ticket status. The software uses ether an M.S. Access backend or MySQL backend, and is very easy to install. No coding knowledge is required..
- Platform: Scripts, Asp
- Publisher: aspcallcenter
- Date: 23-06-2011
- Call Center CRM
- License: Freeware
Voicent\'s Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. Automatically save and manage Customer Opt-Out and Contact Preferences Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.
- Platform: Windows, Other
- Publisher: Voicent Communications, Inc
- Date: 10-03-2013
- Size: 402 KB
- Call Center Softwre, Call Center Reloaded - Free
- License: Freeware
Call Center Reloaded is an excellent free web based call center. This software is written in php and uses a MySQL backend. The free call center software i-much like a help desk?was written in order to allow small to medium size call centers to document and priorities inbound calls. C.C.R. features call center users, including managers, technicians and special access technicians. The Call Center Software also has an easy installation wizard, which allows the installer minimal knowledge of PHP and MySql.
- Platform: Scripts, PHP
- Publisher: callcenterreloaded.com
- Date: 22-01-2011
- A Info Call Center
- License: Freeware
Call Center Software Free , Info Call Center to support your business customer support needs. This free Customer Support Info Call Center Software allows users to submit call center tickets, and call center staff to review and respond to calls. Quickly log support calls to the customer support database. Call Center Software can be used to improve the efficience of any department of organization. Please visit our web site for info call center screen shots, software. The callcenter can be used on almost any server configuration, try it now.
- Platform: Scripts, PHP
- Publisher: infocallcenter.com
- Date: 23-08-2011
- Call Center Manager Gui Element
- License: Freeware
This Gui Element is used by Voicent Call Center Manager to track and update statistics..
- Platform: Windows
- Publisher: voicent.com
- Date: 13-10-2012
- Size: 113 KB
- Inbound Call center Profit Book
- License: Freeware
Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same. Some of them are: 1. Too many customers calling at the same time. 2. Customers calling at non-operational hours. 3. You are in an important business meeting. Now what are the options that you have as a business owner? 1. Have an answering machine or voice mail to greet your customers. 2. Hire more people in your office to attend inbound calls.
- Platform: Windows
- Publisher: Business Process outsourcing Companies
- Date: 10-10-2012
- Size: 1 KB
- Call Alert
- License: Freeware
Call Alert! - Free Caller ID software for your modem with Talking Call Alert and Call Block You have no doubt wished you could be aware on who is calling without the need to pick up the phone and answer a call.Call Alert! enables your PC to recognize the caller without the need to answer. Call Alert! employs Caller ID service provided by your phone company, alerting you immediately when a new call arrives. Call Alert! notifies you of the call details unobtrusively by displaying a graphical tool-tip in the Windows taskbar, near the system clock.
- Platform: Windows
- Publisher: ivrsoft.com
- Date: 26-6-2009
- Size: 540 KB
- AliveChat BETA
- License: Freeware
AliveChat 3.0 Beta is a FREEWARE which allows you to connect with your web site visitors in real-time via a browser-based chat interface. The application is 100% hosted by WebsiteAlive's data centres, so there is nothing to download and install. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, site metrics and performance analysis tools, operator to operator chatroom, typing indicator, departments, automatic call distribution, and hotkeys (saved phrases and urls).
- Platform: Windows, Linux, Mac
- Publisher: WebsiteAlive
- Date: 01-09-2004
- Size: 12 KB
- PrettyMay Call Center for Skype
- License: Freeware
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype. It allows small or medium sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, call recording and personalized voicemail capabilities - and a lot more as well. With PMCCS, you can set up your Skype account as an IVR system easily. In its current version, PMCCS can support up to 30 simultaneous Skype or SkypeIn lines without any extra hardware required.
- Platform: Windows
- Publisher: PrettyMay--Team
- Date: 05-08-2009
- Size: 11171 KB
- XSkype
- License: Freeware
A business class Skype gateway that supports 16 Skype trunks The quickest way for your customers to benefit from VoIP is by extending his existing PBX to VoIP. You will be protecting your customers existing investment until he is really ready for a change, give him the functionality he needs now plus important cost reductions. Using ExSky you will earn credibility and be first inline when the customer is ready to replace his legacy PBX.Here are some key features of "ExSky":Supports 16 Skype trunks (concurrent calls) on one computerSupports cascade connection of multiple computers to extend unlimited Skype trunksCompany Skype ID, add the effective voice trunk to InternetAutomatically finds idle trunk to transfer Skype callsDelivers Skype functionality into enterprise extension systemEnable customized Speed-dial or PSTN...
- Platform: Windows
- Publisher: yeastar.com
- Date: 05-10-2009
- Size: 29184 KB
- PrettyMay for Skype
- License: Freeware
A personal voice assistant for Skype - Record Skype incoming calls, outgoing calls, saves as mp3 files with separate channel PrettyMay is an application that can help you record and replay any Skype call easily and simply.PrettyMay is your personal voice assistant for Skype,You can record and replay any Skype call easily and simply.PrettyMay is an add-on (or plug-in) for Skype. PrettyMay auto answers calls and chats for you when you are away or don't want to be disturbed, it can also do a lot of other things,for example,it's also very simple to share your recordings with your friends.
- Platform: Windows
- Publisher: prettymay.net
- Date: 05-10-2009
- Size: 5345 KB
- ExSky
- License: Freeware
Features:
1. Supports 30 Skype trunks (concurrent calls) on one computer
2. Supports cascade connection of multiple computers to extend unlimited Skype trunks
3. Company Skype ID, add the effective voice trunk to Internet
4. Automatically finds idle trunk to transfer Skype calls
5. Delivers Skype functionality into enterprise extension system
6. Enable customized Speed-dial or PSTN matchable dialing plan
7. Allow Skype Status to be shown to everyone
8. Allows every user to export his personal Skype contacts into his private phonebook
9.
- Platform: Windows
- Publisher: Yeastar Technology Co,.Ltd.
- Date: 21-02-2011
- Size: 29268 KB
- Activa for Asterisk
- License: Freeware
Activa brings the Asterisk IP PBX to the call center. Built on top of Asterisk, Activa components enable successful call center implementations adding value in areas such as computer telephony, screenpop&click2dial, agent control, automatic dialing....
- Platform: Windows
- Publisher: activa.sourceforge.net
- Date: 10-11-2012
- Size: 3749 KB
- asterCRM
- License: Freeware
asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions. It provide useful features such as pop-up, predictive dialer, click to call, extension status .... astercrm could work with all asterisk based system..
- Platform: Windows
- Publisher: astercc.org
- Date: 16-08-2012
- Size: 621354 KB
- Asterisk GUI client
- License: Freeware
This software suite is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. Includes the VICIDIAL inbound/outbound call center application. The suite is scalable across multiple Asterisk servers..
- Platform: Windows
- Publisher: astguiclient.sourceforge.net
- Date: 11-08-2012
- Size: 16398 KB
- ccglue
- License: Freeware
ccglue is a complementary tool to cscope and ctags. The tool builds a cross-reference symbol database from cscope [and ctags] databases that can be used to display dependency-graphs (aka call-trees, code flow). Visualization can be done with the Vim CCTree plugin (http://www.vim.org/scripts/script.php?script_id=2368), or the built-in stand-alone command-line tracer..
- Platform: Windows
- Publisher: ccglue.sourceforge.net
- Date: 24-10-2012
- Size: 60 KB
- Nhabla-queue
- License: Freeware
Nhabla-Queue: Is a Asterisk report system for inbounds call center campaigns, provide many reports with useful information and graphics for analysis, which can be printed on PDF..
- Platform: Windows
- Publisher: nhabla-queue.sourceforge.net
- Date: 07-10-2012
- Size: 3806 KB
- SATIS
- License: Freeware
Satis is a Web application who provide most of service for school to administrate their computers and equipements. It provide a news sytem to inform users of the network state. There is a web call center to simplify and centralise user's demand..
- Platform: Windows
- Publisher: satis.sourceforge.net
- Date: 05-09-2012
- Size: 888 KB
- Axon Virtual PBx System
- License: Freeware
Axon is a virtual IP PBx for Windows PCs featuring a one click installation setup and a web management console that makes configuring your new PBx easy. Implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology for your business or home. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call centers.
Features
~ Manages telephone calls within a business or home.
- Platform: Windows
- Publisher: NCH Software
- Date: 27-02-2011
- Size: 1183 KB
Avaya Call Center Call Flow Guide: Freeware | All
