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eBLVD Support Center and HelpDesk

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eBLVD is an easy, fast, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with our easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution. Designed for single or multi-agent support organizations, eBLVD offers advanced administration, reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations.

As a SaaS-based, hosted service, eBLVD is faster and more cost-effective to deploy and maintain than competing premise-based systems. In addition, eBLVD is a flexible, scalable solution that can grow and change to meet your organization's evolving needs. On-going product updates are provided at no extra charge, and eBLVD does all of the IT work of maintaining the service for you. Plus, you get the advantage of an experienced team providing world-class system reliability, product feature updates, and airtight security, with 100 percent end-to-end SSL encryption.

All customers receive our unlimited-use full featured service for a flat-fee with no hidden costs, server maintenance, IT staff or any other "extra" fees. And you get 24-hour-a-day, 7-day-a-week support from our U.S.-based Global Customer Care department.

How it works:
When your customer needs help, they call in or click on your customizable help link to download a small, self-installing applet. The assigned support agent is notified online, and/or via email or SMS, and they can instantly view the customer's desktop, collect diagnostics, and control the mouse and keyboard from anywhere. During the live support session -- tools such as file transfer, remote sound, remote diagnostics, session recording, and reboot-and-reconnect are available to resolve the customers problem . When the issue is resolved, the applet is un-installed and the agent is ready for the next ticket. It really couldn't be any easier!

Free download from Shareware Connection - Easy, fast, and secure cloud-based remote help desk system. Support professionals can resolve technical issues online using our easy trouble ticket system, and advanced tools such as remote screen sharing, remote control, and remote diagnostics.

Publisher: eBLVD.com | License: Shareware | Price: 59
Version: 7.5 | Size: 325 KB | Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64
Released Date: 13-12-2011 | Rating: 0 | Title: eBLVD Support Center and HelpDesk

Author Url: http://www.eBLVD.com
Program Info Url: http://www.eBLVD.com/scoverview.aspx
Download Url: http://www.eBLVD.com/downloads/rdsetup.exe
Screenshot Url: http://www.eBLVD.com/PAD/SCscreen2.jpg

More downloads from eBLVD Support Center and HelpDesk publisher eBLVD.com:

eBLVD Online Meetings | Web Conferencing - Easy, fast, and secure online meetings and web conferencing for only $29

eBLVD Remote Desktop - Enables fast, easy and secure remote access to a computer from any web browser

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Shareware Connection periodically updates pricing and software information of 'eBLVD Support Center and HelpDesk' from company source 'eBLVD.com' , so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft,  Using 'eBLVD Support Center and HelpDesk' crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of eBLVD Support Center and HelpDesk.

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