Software Listing of Author : "Scriptlogic Corporation"

Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

  • Platform: Win2000, Windows Server, WinOther

Create, edit, manage, and re-package MSIs.

Features :

Repackage On Any Machine

Connect to a target computer to monitor the files and settings changed by a legacy application installer and capture them in an MSI.

Comprehensive MSI Editor

Intuitive graphical interface to change installation preferences. Components and Features are displayed in a tree view allowing easy drag-and-drop of resource items between them.


Walk through many of the most common MSI management tasks with a easy to use Wizard.

Compare MSI Packages

View the difference between 2 MSI files by viewing the changes in the table view with color coded rows, or export the differences to a text file.

Legacy Application Support

Monitor changes from a...

  • Platform: Win2000, Windows 7, WinOther, WinServer, WinVista

Desktop AuthoritydlT* Password Self-Service allows users to reset forgotten passwords and unlock accounts without contacting the help desk eliminating the biggest source of help desk traffic. Accommodating the widest possible range of organizational requirements and data security standards, organizations no longer have to sacrifice security to reduce IT help desk costs.

Self-Service: Offload the task of resetting passwords from help desk personnel to the end user via web interface and minimize users' downtime by allowing them to reset their forgotten passwords prior to logon
Stay Secure: Avoid the need for kiosks or other insecure methods to unlock accounts and rely on secure authentication for each user with a personal Q&A profile
Flexible Deployment: Password Self-Service is very easy to install and simple to...

  • Platform: Win2000, Windows 7, WinOther, WinServer, WinVista

Prevents attacks and exploits through centralized patching on all desktops and servers.

Features :

Virtual Machine Management

Patch Authority Ultimate enables you to scan and patch online and offline virtual machines as well as VMware templates. A virtual machine that is online and running is treated by PAU exactly the same as a physical machine. Offline virtual machines are those that aren't powered on when a patch scan is performed. It's important to ensure that these systems are patched so that when they are brought online they don't place your network at risk.

Fast Deployment

Scan your network and start patching machines in less than 30 minutes.

Scheduled Patch File Downloads

Automatically check for new patches on a recurring basis. The scheduled check and...

  • Platform: Win2000, Windows 7, WinOther, WinServer, WinVista

Grant elevated rights only to those applications, features and ActiveX controls that really need them.

Features and Benefits :

Digital certificate verification and support

Deploy custom or pre-defined elevation rules by leveraging Group Policy Objects. Digital certificate support provides additional security, both for verifying files, and for verifying publishers' certificates . You can automatically elevate all of the applications from a specific publisher so that anything signed with that certificate will be elevated (e.g. all Microsoft or Adobe programs).

Target rules specific to a group, platform, or organization

Our patented Validation Logic technology can target access rights to a specific operating system, computer group, office, or application.


  • Platform: Win2000, Windows 7, WinOther, WinServer, WinVista
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