Software Listing of Author : "Processworx Llc"

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:

- Process Excellence Master Program Plan
- Process Excellence Program Awareness & Overview
- Detailed Program Charter & Planning Criteria
- Critical Success Factors & Key Performance Indicators
- IT Services Environment Assessment & Action Matrix
- Measurement Planning & Program Overview
- Measurement Program Charter & Workbook
-...

  • Platform: Win2000, Windows Server, WinOther

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes:

- Service Level Agreement (SLA) Template
- Operational Level Agreement (OLA) Template
- IT Service Catalog Template
- IT Service Narrative Template
- ITSM Service Delivery & Support Process Overviews
- Integrated ITSM Framework (CobiT, COSO, ITIL & ISO)
- ITIL Process Charter Template
- Process Maturity Advanced Self Assessment Workbook
- Roles & Responsibilities (ARCI) Template

All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes...

  • Platform: Win2000, Windows Server, WinOther
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