Software Listing of Author : "Merging Technologies"

CentreDesk Corporate is a FREEWARE multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold; Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Log completion Your SLA Contract labour charges are...

  • Platform: WinOther

CentreDesk Quotation is a FREEWARE multi-user help desk quotations solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
CentreDesk Quotation - can be run in conjunction with CDRepairs, or as a stand-alone application.
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

HelpDesk software is shared by all members of a support area. The most important being first point of contact for the helpdesk; (the staff that receive job requests for later resolution), where accuracy and appropriate decision making must be quick and efficient. Helpdesk software generally provides a common database that is used by support staff to provide professional and prompt service. Information can be collected, shared and used to assist in the resolution of support issues. In 2002 we introduced ServiceLog, a multi-user help desk program that was originally a custom application developed for a local company. (Now CentreDesk Repair) The application remains a powerful help desk application for companies that service sites or various departments within an organization. Apart from CDArtizan, all our Help Desk applications use...

  • Platform: WinOther

Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.Core elements are: TE Fast, easy call logging, easy call tracking, with the full history of all actions taken. TE Easily assign logs to techniciansTE Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration TE Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" TE Security ensures that only logs assigned to individual technicians can be viewed by them.TE Provides a flexible workflow.TE Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: TE That the fault has been logged, and the...

  • Platform: Win2000, WinOther

CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Invoicing...

  • Platform: WinOther
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