Software Listing of Author : "Gritware, Llc"

	Mouse Tracks 2007 | License: Shareware | Price: 345.00 |
	Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also link help desk tickets to computers, peripherals and software products. This allows you to maintain a problem history for... Publisher: Gritware, LLC | Date Released: 15-02-2008 | Download Size: 18471 KB | Download Platform: Windows2000, WinXP, Windows2003, Windows Vista
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