Software Listing of Author : "Bespoke Software Solutions Ltd"

Product Features: Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences. Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls. Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use. Personalisation - Everybody likes it there own way right? Clear Focus Call Centre offers user the ability to personalise options such as screen colours and positions so that even...

  • Platform: Win2000, Windows Server, WinOther
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