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AdventnetManageEngine SupportCenter Plus

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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Email Response Management Supportcenter Plus automates the process of creating, organizing, tracking requests in to a seamless process. It automates the customer case tracking in the most efficient way. Account & Contact Management Track and manage all your customer accounts and their contact information, and thereby improve customer relationships. SLA Management Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. Customer Service Reports Access 50 in-built reports and create custom reports on various criterias like Requests, Response Times, Support Staff Based and SLA based. Active Directory Integration Import User information from Active Directory.Keep your SupportCenter Plus database in sync with the Active Directory Database.Support Representatives can login in to SupportCenter Plus through Active Directory authentication. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. Customer Billing Time entry is tightly coupled with the Contracts Management. Based on each request resolution customer billing can be made.

Free download from Shareware Connection - Web-based Customer Service & Support Software with SLA Management

Publisher: adventnet.com | License: Shareware
Version: 7.0 | Size: 31744 KB | Platform: Linux, Win2000, Windows Server, WinOther, WinVista
Released Date: | Rating: 0 | Title: AdventnetManageEngine SupportCenter Plus

Author Url: http://adventnet.com
Program Info Url: http://adventnet.com
Download Url: http://download.adventnet.com/products/support-center/64045241/ManageEngine_SupportCenter_Plus.exe

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AdventnetManageEngine SupportCenter Plus keywords:
AdventnetManageEngine SupportCenter Plus related downloads:

ManageEngine SupportCenter Plus - ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support.

Omnistar Live Customer Support Software - Omnistar Live is a live customer support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgebase of information.

Skymol Live Customer Support Software - Live Customer Support Software with Voice Chat, Video Chat, Live Help Software

JumpBox for the OTRS Trouble Ticketing System - OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails.

SupportCenter Plus - SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price.

Shareware Connection periodically updates pricing and software information of 'AdventnetManageEngine SupportCenter Plus' from company source 'adventnet.com' , so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft,  Using 'AdventnetManageEngine SupportCenter Plus' crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of AdventnetManageEngine SupportCenter Plus.

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